Customer Service (Chats/Emails)Jesus Elijah Santos II
As a Customer Service Specialist, I offer a range of services aimed at improving the customer experience and providing valuable insights into customer behavior and needs. My deliverables include response time reports, customer satisfaction surveys, issue resolution reports, trend analysis, and customer feedback summaries. These services are designed to provide clients with a thorough understanding of their customer interactions, allowing them to make informed decisions, drive improvement, and enhance the customer experience. Whether you are looking to optimize your customer service process, increase customer satisfaction, or simply gather valuable customer insights, I can help you achieve your goals and succeed.
What's included
Response Time Report
A report detailing the average response time for customer inquiries via chat or email, allowing the client to monitor and measure their customer service performance.
Customer Satisfaction Survey
An automated survey sent to customers after each interaction, to gauge their level of satisfaction with the customer service received.
Issue Resolution Report
A report summarizing the types of issues raised by customers and the steps taken to resolve them, providing insight into areas for improvement and areas of strength in the customer service process.
Trend Analysis
An analysis of customer inquiries over time, highlighting any trends or patterns in the types of issues raised, and providing the client with a better understanding of their customers' needs and concerns.
Customer Feedback Summary
A summary of customer feedback and suggestions, allowing the client to make informed decisions and improve their customer service offering.
Jesus Elijah's other services
Starting at$25 /hr
Tags
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Zendesk
Customer Support Representative
Service provided by
Jesus Elijah Santos II Philippines
Customer Service (Chats/Emails)Jesus Elijah Santos II
Starting at$25 /hr
Tags
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Zendesk
Customer Support Representative
As a Customer Service Specialist, I offer a range of services aimed at improving the customer experience and providing valuable insights into customer behavior and needs. My deliverables include response time reports, customer satisfaction surveys, issue resolution reports, trend analysis, and customer feedback summaries. These services are designed to provide clients with a thorough understanding of their customer interactions, allowing them to make informed decisions, drive improvement, and enhance the customer experience. Whether you are looking to optimize your customer service process, increase customer satisfaction, or simply gather valuable customer insights, I can help you achieve your goals and succeed.
What's included
Response Time Report
A report detailing the average response time for customer inquiries via chat or email, allowing the client to monitor and measure their customer service performance.
Customer Satisfaction Survey
An automated survey sent to customers after each interaction, to gauge their level of satisfaction with the customer service received.
Issue Resolution Report
A report summarizing the types of issues raised by customers and the steps taken to resolve them, providing insight into areas for improvement and areas of strength in the customer service process.
Trend Analysis
An analysis of customer inquiries over time, highlighting any trends or patterns in the types of issues raised, and providing the client with a better understanding of their customers' needs and concerns.
Customer Feedback Summary
A summary of customer feedback and suggestions, allowing the client to make informed decisions and improve their customer service offering.
Jesus Elijah's other services
$25 /hr