What's included

• Response Time Report

  A report detailing the average response time for customer inquiries via chat or email, allowing the client to monitor and measure their customer service performance.

• Customer Satisfaction Survey

  An automated survey sent to customers after each interaction, to gauge their level of satisfaction with the customer service received.

• Issue Resolution Report

  A report summarizing the types of issues raised by customers and the steps taken to resolve them, providing insight into areas for improvement and areas of strength in the customer service process.

• Trend Analysis

  An analysis of customer inquiries over time, highlighting any trends or patterns in the types of issues raised, and providing the client with a better understanding of their customers' needs and concerns.

• Customer Feedback Summary

  A summary of customer feedback and suggestions, allowing the client to make informed decisions and improve their customer service offering.