Pilot an inbound voice assistant that answers approved business questions and hands callers to a person when needed.
DELIVERABLES
One inbound assistant on one agreed platform; one language and up to 20 approved FAQs; basic qualification; one human-transfer route; ten documented call scenarios; setup and handoff notes.
PROCESS
We define the caller journey and escalation rules, configure the approved speech and voice stack, connect the test number and review representative calls together.
SCOPE
Two weeks after approved content and account access, with two correction rounds. Telephony, AI usage and voice fees are separate. Appointment-system integration, outbound dialing and regulated advice are outside this pilot.
Pilot an inbound voice assistant that answers approved business questions and hands callers to a person when needed.
DELIVERABLES
One inbound assistant on one agreed platform; one language and up to 20 approved FAQs; basic qualification; one human-transfer route; ten documented call scenarios; setup and handoff notes.
PROCESS
We define the caller journey and escalation rules, configure the approved speech and voice stack, connect the test number and review representative calls together.
SCOPE
Two weeks after approved content and account access, with two correction rounds. Telephony, AI usage and voice fees are separate. Appointment-system integration, outbound dialing and regulated advice are outside this pilot.