Customer Relationship Manager by Peace Adeba

Customer Relationship Manager by Peace AdebaCustomer Relationship Manager by Peace Adeba

Customer Relationship Manager

Peace Adeba

Contact for pricing

About this service

Summary

I offer a complete HubSpot CRM setup and optimization service that transforms messy data and manual processes into an automated, efficient growth engine. What makes me unique is my business-first approach, I don't just configure software; I focus on solving your specific sales, marketing, or service challenges with clear processes and practical training, ensuring your team actually uses and benefits from the system long-term.

Deliverables

Your Tailored CRM System.

You will receive a ready-to-use CRM system tailored to your team's workflow. It will include automated processes to eliminate manual tasks, a single, organized database for all customer information, and simple dashboards for instant visibility into sales and performance. Your team will also get hands-on training to use the system effectively from the start.

FAQ

What's included in a typical CRM cleanup project?

A standard cleanup includes deduplicating contacts/companies, standardizing data fields, fixing formatting errors, enriching incomplete records, and setting up automation to prevent future issues. I provide a detailed audit report before any work begins.

Do you work with CRMs other than HubSpot?

Yes. While I specialize in HubSpot, I have experience with Salesforce, Zoho, and Pipedrive, and can handle migrations between platforms or work within your existing system.

What’s needed from me to start a project?

Access to your current support tools (or a new platform you’ve chosen), examples of common customer inquiries, your team’s workflow, and your customer service goals. We’ll start with a free discovery session.

What metrics do you track for ticketing and live chat success?

Key metrics include: First Response Time, Resolution Time, Customer Satisfaction (CSAT), First Contact Resolution Rate, and Chat Conversation Volume vs. Ticket Conversion Rate.

Can you integrate live chat and ticketing with our existing CRM or tools?

Yes. I connect systems like Zendesk, Freshdesk, Intercom, or HubSpot Service Hub with your CRM, knowledge base, and internal tools to create a seamless agent workspace and unified customer history.

FAQs

What's included in a typical CRM cleanup project?
A standard cleanup includes deduplicating contacts/companies, standardizing data fields, fixing formatting errors, enriching incomplete records, and setting up automation to prevent future issues. I provide a detailed audit report before any work begins.
Do you work with CRMs other than HubSpot?
Yes. While I specialize in HubSpot, I have experience with Salesforce, Zoho, and Pipedrive, and can handle migrations between platforms or work within your existing system.
What’s needed from me to start a project?
Access to your current support tools (or a new platform you’ve chosen), examples of common customer inquiries, your team’s workflow, and your customer service goals. We’ll start with a free discovery session.
What metrics do you track for ticketing and live chat success?
Key metrics include: First Response Time, Resolution Time, Customer Satisfaction (CSAT), First Contact Resolution Rate, and Chat Conversation Volume vs. Ticket Conversion Rate.
Can you integrate live chat and ticketing with our existing CRM or tools?
Yes. I connect systems like Zendesk, Freshdesk, Intercom, or HubSpot Service Hub with your CRM, knowledge base, and internal tools to create a seamless agent workspace and unified customer history.

What's included

Your Tailored CRM System.
You will receive a ready-to-use CRM system tailored to your team's workflow. It will include automated processes to eliminate manual tasks, a single, organized database for all customer information, and simple dashboards for instant visibility into sales and performance. Your team will also get hands-on training to use the system effectively from the start.

Skills and tools

Account Manager

Customer Support Representative

Sales Manager

Asana

Golang

HubSpot

Salesforce

Zendesk

Industries

Beauty

Business Management

Customer Service