Expert E-commerce Customer Support & Virtual Assistant Services

Bill Okinda

(0)

Starting at

$

4

/hr

About this service

Summary

I offer specialized e-commerce customer support and virtual assistance designed to elevate your business operations. With over 1,200 hours of experience and a proven track record, I excel in managing customer interactions, administrative tasks, and real-time chat support, ensuring your business runs efficiently and your customers are consistently satisfied.

Process

Initial Consultation: Discuss your needs and project scope.
Custom Plan: Develop a tailored support strategy based on your requirements.
Execution: Implement the agreed-upon services with regular updates and communication.
Review: Assess the results and make any necessary adjustments to ensure satisfaction.
Final Report: Deliver a comprehensive summary of outcomes and recommendations.

FAQs

  • What types of businesses do you work with?

    I work with e-commerce businesses of all sizes, providing support that enhances customer experience and streamlines operations.

  • How do you handle urgent issues?

    I prioritize urgent matters and address them promptly to minimize any disruption to your business.

  • Can you provide references or examples of past work?

    Yes, I can share examples of successful projects and client testimonials upon request.

What's included

  • Comprehensive Customer Support Management

    Efficiently handle and resolve customer inquiries, complaints, and feedback across various communication channels. This includes managing live chat interactions, email responses, and phone support, ensuring high levels of customer satisfaction and prompt issue resolution.

  • Streamlined Administrative Support

    Provide thorough administrative assistance including email management, scheduling, data entry, and task organization. This ensures smooth daily operations, allowing you to focus on core business activities while maintaining high organizational standards.

Skills and tools

Virtual Assistant
eCommerce Manager
Customer Support Representative
Gorgias
HootSuite
Shopify

Industries

E-Commerce
Customer Service
Virtual Assistant

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