Onboarding and Training: I work with customers to develop customized onboarding and training programs that help them get up and running quickly and effectively. By setting expectations early and providing ongoing support, I help ensure customers are able to fully utilize the product or service.

Utilization and Health Check-ups: To help customers get the most out of their investment, I regularly check in to see how they are using the product or service and identify areas where they could benefit from additional training or resources. By proactively addressing issues, I help prevent customer churn and improve satisfaction.

Renewals and Upgrades: As a Customer Success Manager, I am responsible for ensuring customers are satisfied and are seeing value from their investment. I work with sales teams to identify opportunities for renewals and upgrades, and help facilitate the process to ensure a smooth transition.

Relationship Building: Building strong relationships with customers is key to success in this role. I take the time to get to know my customers and understand their unique needs and challenges. By being a trusted advisor and advocate for their success, I help build long-lasting relationships that drive business growth.

Data Analysis and Reporting: To inform decision-making, I have utilized tools such as Pendo, Salesforce, and Zendesk to gather and analyze customer data. I use this data to identify areas of opportunity for increased adoption and usage, and to develop reports that help inform future product roadmap decisions.