Client Relations Associate

Dinesh M

(0)

Starting at

1,000

/wk

About this service

Summary

I offer comprehensive customer support services focused on resolving inquiries promptly and ensuring exceptional customer satisfaction. What sets me apart is my ability to empathetically understand customer needs, coupled with strong problem-solving skills that enable me to provide tailored solutions effectively. I am committed to maintaining a positive customer experience through clear communication and diligent follow-up, ultimately fostering long-term client loyalty and trust.

What's included

Training and Onboarding
Assisting in the training and onboarding of new customer support team members to ensure consistency in service delivery.
Responsive Communication
Timely and helpful responses to customer inquiries via multiple channels (email, phone, chat, etc.).
Issue Resolution
Effective resolution of customer concerns, ensuring satisfaction and retention.
Performance Metrics
Meeting or exceeding established metrics such as response times, resolution times, and customer satisfaction scores.
Escalation Management
Properly escalating complex issues to higher levels of support or other departments when necessary.
Feedback Collection
Gathering customer feedback to identify trends and areas for improvement in products or services.

Skills and tools

Business Consultant

Customer Success Manager

Customer Support Representative