What's included

• Training and Onboarding

  Assisting in the training and onboarding of new customer support team members to ensure consistency in service delivery.

• Responsive Communication

  Timely and helpful responses to customer inquiries via multiple channels (email, phone, chat, etc.).

• Issue Resolution

  Effective resolution of customer concerns, ensuring satisfaction and retention.

• Performance Metrics

  Meeting or exceeding established metrics such as response times, resolution times, and customer satisfaction scores.

• Escalation Management

  Properly escalating complex issues to higher levels of support or other departments when necessary.

• Feedback Collection

  Gathering customer feedback to identify trends and areas for improvement in products or services.