By way of introduction, I am Zafrulla Rasheed, a visionary client facing Director/ Service Line leader with over to 20 years of experience in the Shared Services and Global Capability Center (GCC) business in the professional services sector with the Big 4 (EY and KPMG). Throughout my career, I have been known to uphold values (Personal values – Empathy, Integrity, Courage, Pursuing excellence and Creativity & Innovation) and lead by example. I am experienced in setting up of shared services/GCC’s, conceptualizing and driving strategy, transformation, projects, transition across BU's and country practices while building the offshoring model or extension of the teams across CoE's in India and other locations. A unique blend of expertise with amalgamation of leadership, transformation, transitions, service delivery, technology, operations, process engineering, L&D, risk management, building intelligence reporting/ dashboards, driving, recruitment, HR initiatives etc... Factoring the client needs and business requirements. Experienced in building excellent relationships with clients, C-suite leadership, member firms’ network, while optimizing scope of services with existing clients and on boarding new clients. I have earned the reputation of being an empathetic as well as strategic leader managing service delivery team of 400+ professionals across multiple locations in India with a proven track record of managing multiple clients and projects aiming to optimize capabilities and co-led/ manage multi-million-dollar transitions/transformations.