I specialize in transforming complex technical information into user-friendly documentation.

I enjoy the challenge of learning a new application running it through it paces while creating user friendly documentation.

My career has taken me through several roles that inform my documentation process – IT trainer, Business Analyst, UAT lead, System administrator, Helpdesk – these experiences help me to create thorough documentation that anticipates the needs of the client and user.

I receive an overview of the application, and an understanding the users from the client.

Create the document outline.

Complete the first section, forward to client for feedback.

Make adjustments then continue working on the rest of the documentation.