What's included

• Customer Satisfaction

  Customer Interactions: Respond promptly to customer inquiries via phone, email, and live chat. Handle and resolve customer complaints in a professional and empathetic manner. Provide accurate information about products, services, and company policies. Communication: Communicate effectively with customers and internal teams. Ensure clear and concise communication in both written and verbal interactions. Use positive language and tone in all communications. Problem Resolution: Identify and assess customers' needs to achieve satisfaction. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and providing the best solution. Documentation: Maintain accurate and detailed records of customer interactions and transactions. Document common customer issues and collaborate with the team to find permanent solutions.