User Research & Customer Interviews for Actionable Insights
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About this service
Summary
I help businesses understand their users better by conducting customer interviews and user research. My approach uncovers real pain points, behaviors, and motivations, helping teams build products that truly meet user needs. The insights I provide drive data-backed decisions and improve product-market fit.
Process
Understanding Your Needs – I start with a quick discussion to define key questions and target users.
Preparing for Success – I craft research plans and interview scripts tailored to your business.
Talking to Real Users – I conduct insightful 1:1 conversations to uncover deep, honest feedback.
Identifying What Matters – I analyze responses to pinpoint recurring themes and hidden pain points.
Delivering Clarity & Action – You’ll receive a concise report with clear next steps to optimize your product.
What's included
Interview Strategy & Questions
Thoughtfully designed based on your product goals.
User Conversations
Real insights from direct interactions with your customers.
Behavior & Pain Point Analysis
A deep dive into what’s working and what’s frustrating users.
Actionable Insights
No fluff—just clear takeaways to improve your product.
Report & Next Steps
A structured summary with recommendations for impact-driven changes.
Example projects
Skills and tools
Market Researcher
Product Manager
UX Researcher
Google Analytics
Microsoft Teams
Notion
Tableau
Typeform
Industries
Education
FinTech & Payments
E-Commerce