Chatbot Automation

Khushi Rajput

Starting at

/hr

About this service

Summary

I provide customized chatbot automation solutions designed to optimize customer interactions and streamline workflows.

Using tools like ManyChat and Make, I create intelligent, conversational bots that enhance lead generation, customer support, and sales processes.

My focus is on delivering efficient, scalable, and user-friendly automation tailored to your business needs.

Process

Process for Chatbot Automation Project

Initial Consultation

Understand your business goals, target audience, and specific chatbot requirements.

Discuss preferred platforms (e.g., Facebook Messenger, Instagram, website) and automation goals.

Strategy and Planning

Define the chatbot’s purpose (e.g., lead generation, customer support, sales).

Map out conversational flows, user journeys, and key features to be implemented.

Identify integrations required (e.g., CRM, email marketing tools).

Platform Setup

Set up and configure ManyChat or other chatbot tools as per the project scope.

Integrate the chatbot with Make.com for advanced automation and third-party tools.

Conversation Flow Design

Build and test user-friendly conversational flows tailored to your audience.

Include features like lead capture, automated replies, appointment booking, and feedback collection.

Integration and Automation

Connect the chatbot to external platforms (CRM, email tools, Excel, etc.) for seamless automation.

Create workflows to streamline repetitive tasks and enhance efficiency.

Testing and Optimization

Test the chatbot across all platforms for functionality, accuracy, and user experience.

Optimize the chatbot for speed, responsiveness, and error handling.

Deployment

Launch the chatbot on the chosen platforms and ensure proper functionality.

Provide detailed documentation on chatbot operations and maintenance.

Training and Handover

Conduct training sessions (if required) to help you or your team manage the chatbot effectively.

Offer guidance on analyzing performance metrics and making adjustments.

Post-Deployment Support

Provide ongoing support for a defined period to address bugs or make minor adjustments.

Optional long-term support packages for updates, new features, or optimizations.

FAQs

What is a chatbot, and how can it help my business?
A chatbot is an AI-powered tool that interacts with users through text or voice, automating tasks like answering questions, generating leads, and handling customer support. It helps save time, improves engagement, and streamlines workflows, especially in sales and marketing.
What platforms can you set up chatbots on?
I specialize in setting up chatbots on platforms like Facebook Messenger, Instagram, WhatsApp, and websites. I use tools like ManyChat and Make.com to create seamless, cross-platform automation.
Can the chatbot integrate with my existing tools and CRM?
Yes! The chatbot can integrate with popular CRMs, email marketing tools, payment systems, and more. Using Make.com, I ensure smooth connections between your chatbot and other platforms.
How long does it take to develop a chatbot?
The timeline depends on the complexity of your requirements. A basic chatbot can take 1–2 weeks, while more advanced bots with complex workflows and integrations may take 3–4 weeks.
Do I need coding skills to manage the chatbot after it's built?
No, you don’t need any coding skills. I provide user-friendly dashboards and training materials, making it easy for you or your team to manage and update the chatbot.
Can the chatbot handle multiple languages?
Yes, I can design chatbots that support multiple languages to cater to a diverse audience.
What is the cost of building a chatbot?
The cost varies based on the features, integrations, and complexity of the chatbot. After the initial consultation, I’ll provide a detailed quote tailored to your project.
Will you provide support after the chatbot is live?
Yes, I offer post-launch support to fix bugs, make minor adjustments, and provide guidance. Extended support packages are also available for ongoing maintenance and updates.
Can a chatbot help increase sales?
Absolutely! Chatbots can engage with visitors 24/7, provide product recommendations, answer FAQs, and even guide users through the sales process, leading to higher conversion rates.
What happens if the chatbot encounters a query it can’t handle?
The chatbot can be programmed to escalate such queries to a human representative or capture the user's details for follow-up.

What's included

Conversational Chatbot Setup
- A customized AI chatbot using ManyChat, optimized for your sales or customer service workflows. - Configured to handle customer queries, capture leads, and automate responses effectively. - Multi-platform deployment (Facebook Messenger, Instagram, or website).
Automation Workflows with Make.com
- End-to-end automation workflows to streamline repetitive tasks and save time. - Includes integrations between platforms like CRM, email marketing tools, and Excel. - Full documentation on how the automation works for ease of use.
Sales and Marketing Automation Strategy
- Comprehensive plan integrating chatbots, workflows, and analytics to optimize conversions. - Suggestions for enhancing lead generation and improving customer engagement.
Microsoft Excel Automation Solutions
- Excel-based tools and automation to track data, generate reports, and analyze sales performance. - Includes advanced Excel functions, macros, and pivot tables as needed.
Post-Delivery Support
- Free bug fixes and minor adjustments for a defined period after project completion. - Optional extended support packages for ongoing maintenance and feature updates.

Example projects