Expert Customer Support for E-Commerce & SaaS

Zoe Chima-Azubuike

Starting at

$

15

/hr

About this service

Summary

I provide professional customer support via email, live chat, and social media, ensuring fast and friendly assistance for your customers. My approach combines proactive and reactive support, meaning I don’t just respond to inquiries—I follow up and help improve customer satisfaction. With experience in onboarding and communication, I bring affordable, reliable support, allowing you to focus on scaling your business while I handle your customer interactions seamlessly.

FAQs

  • Do you use specific CRM or helpdesk tools?

    Yes! I am comfortable with CRM tools like Zendesk, Freshdesk and HubSpot. If you use a different platform, I can quickly adapt.

  • Do you do phone support?

    No, I don't offer phone support. Only, email, live chat or social media.

  • What if I need more hours or days of support?

    I offer add-ons for extra support hours or extended service days. If you need long-term support, feel free to contact me for a custom offer.

What's included

  • Triple-Channel Support

    .I will handle customer inquiries professionally and efficiently via email, live chat, or social media. This includes answering customer questions, resolving complaints, and providing product or service information to enhance the customer experience.

  • Ticket Management & Issue Resolution

    I will organize, prioritize, and resolve customer support tickets using your preferred CRM or support tool (e.g., Zendesk, Hubspot). I will ensure all customer concerns are handled in a timely manner with internal coordination for complex issues.

  • Customer Support Summary Report

    I will provide a detailed report summarizing customer interactions, common issues, and resolutions. This will help improve customer service strategies and identify areas for business growth.

Example projects

Turning Complaints to Compliments

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager

HubSpot

Zendesk

Industries

E-Commerce
Retail
SaaS

More services

I will find leads and send cold emails to them

STARTING AT

$20/hour

hourly rate