A diagnostic teardown of your first contact — calls, DMs, walk-ins, website forms — plus where your follow-up goes quiet. You get every gap mapped and the fixes in priority order, so you know exactly what to fix first and what can wait.

You keep the blueprint either way. Implementation is separate — a la carte, monthly, or DIY.

What's included: • Full first-contact audit across call, DM, walk-in, and web form • Contact-capture gap analysis • Follow-up / rebooking cadence review • Prioritized fix list — quickest wins first • 30-minute walkthrough call

FAQ: Is this just a report, or do you fix things too? The blueprint is the map. If you want me to build the fixes, that's scoped separately. What do you need from me? A 20-minute intake call and access to look at your booking flow, site, and socials.