Customer Support by Tris TranCustomer Support by Tris Tran

Customer Support

Tris Tran

Starting at

/hr

About this service

Summary

I provide responsive and empathetic customer support, helping clients resolve inquiries quickly while creating a positive experience. With a background in sales and dispatch administration, I bring strong problem-solving skills, attention to detail, and the ability to handle complex cases. What makes me unique is my mix of communication skills and hands-on logistics knowledge, allowing me to understand customer needs from multiple perspectives.

Deliverables

Customer Support

Respond to customer questions via phone, email, or chat in a timely and professional manner. Provide accurate product/service information and support. Prioritize order tickets. Collaborate with other departments to resolve issues quickly.

Customer Follow-up Log

A detailed follow-up tracker including last interaction date, next steps, and follow-up timelines. Delivered as a shared spreadsheet or directly in your CRM.

Email Templates for Client Communication

Professionally written, reusable email templates for client onboarding, follow-up, reminders, and feedback requests.

Scheduled Tasks & Calendar Entries

All client meetings, reminders, and tasks scheduled in the CRM or synced calendar platform (e.g. Google Calendar, Outlook) with clear labels and invite links.

What's included

Customer Support
Respond to customer questions via phone, email, or chat in a timely and professional manner. Provide accurate product/service information and support. Prioritize order tickets. Collaborate with other departments to resolve issues quickly.
Customer Follow-up Log
A detailed follow-up tracker including last interaction date, next steps, and follow-up timelines. Delivered as a shared spreadsheet or directly in your CRM.
Email Templates for Client Communication
Professionally written, reusable email templates for client onboarding, follow-up, reminders, and feedback requests.
Scheduled Tasks & Calendar Entries
All client meetings, reminders, and tasks scheduled in the CRM or synced calendar platform (e.g. Google Calendar, Outlook) with clear labels and invite links.

Skills and tools

Account Manager

Customer Success Manager

Sales Manager

HubSpot

Livespace

monday.com

Salesforce

Slack

Industries

Hospitality

Cosmetics

Logistics & Supply Chain

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