Customer Support | Social Media Management
Starting at
$
20
/hrAbout this service
Summary
Customer Support Services:
Responding to customer inquiries via email, chat, or phone.
Troubleshooting technical issues and providing step-by-step guidance.
Resolving billing and payment concerns.
Handling product returns, exchanges, and refunds.
Offering personalized product recommendations based on customer preferences.
Managing and updating customer accounts and profiles.
Addressing feedback and reviews to maintain positive brand reputation.
Providing product knowledge and information to assist customers in making informed decisions.
What's included
Communication:
Phone call handling and screening Social media management and posting
Skills and tools
Virtual Assistant
Customer Support Representative
Social Media Manager
Microsoft Office 365
Slack
X
Zendesk
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