Overview and Objectives: A summary of the audit's purpose, scope, and goals. Methodology: The methods and tools used during the audit, including user testing, heuristic evaluation, and analytics review. Findings: A detailed analysis of the current user experience, highlighting issues related to usability, accessibility, navigation, content, and visual design. User Journey Maps: Visual representations of the user flow, identifying key touchpoints, pain points, and areas where users may drop off or face challenges.

Identified Issues: Specific usability problems identified during the evaluation, categorized by severity. Recommendations: Suggested changes or improvements to address each issue, often prioritized by impact and ease of implementation.

Compliance Check: An assessment of how well the website meets accessibility standards like WCAG (Web Content Accessibility Guidelines). Identified Accessibility Issues: Specific barriers or issues that may affect users with disabilities. Recommendations: Actions to improve accessibility, such as enhancing color contrast, adding alt text, or improving keyboard navigation.

Key takeaways from session recordings that highlight user struggles or successes.

Strengths and Weaknesses: An analysis of what competitors are doing well or poorly in terms of UX. Opportunities for Differentiation: Suggestions for unique features or improvements to stand out in the market.

Short-term Improvements: Quick fixes that can have an immediate positive impact on UX. Long-term Strategies: More significant changes or redesigns that may require more time and resources. Implementation Roadmap: A timeline or roadmap for implementing the recommended changes, including milestones and responsibilities.