All work is written and asynchronous — no calls, no meetings. I reply in writing within one business day during my working hours (Monday–Thursday mornings, Eastern). This is a service target, not a guarantee — messages arriving outside working hours are answered the next working morning. Work begins only after your project is confirmed and the required payment status is verified in Contra. Your files are accessed only as necessary for the agreed work. When necessary, temporary working, backup, or staging copies are stored securely and are never shared with unauthorized parties. Copies under my control are deleted after delivery and the agreed revision period. Third-party platforms may retain data under their own policies.