Userfocused UX Research & Design for your Webshop

Collin Ackermans

Contact for pricing

About this service

Summary

I'll conduct user research and create a full UX design package, including user flows and interactive wireframes, tailored to improve the experience of your webshop/application

Process

Project Kickoff and Quick Discovery (1 day)
Initial client meeting (video call)
Gather key product information and goals
Set project scope and expectations
2. Rapid User Research (2-3 days)
Conduct 3-5 user interviews or surveys
Quick analysis of any existing user data
Identify core user needs and pain points
2. User Persona and Journey Map (1 day)
Create 3-5 user personas
Developing user journey maps
Client review and feedback (milestone 1)
4. User Flows and Wireframes (3-4 days)
Map out 3-4 key user flows
Create low-fidelity wireframes (1-5 screens)
Develop a basic clickable prototype
Internal review and refinement
5. Client Review and Revisions (1-2 days)
Present work to client
Gather feedback
Make one round of revisions
6. Final Delivery (1 day)
Package all deliverables
Final presentation and handoff
Collect client feedback

FAQs

  • What input do you need from our team?

    We'll need a briefing on your product and target audience, along with feedback on deliverables and assistance in arranging any stakeholder interviews.

  • Can we add more than 5 wireframe screens if needed?

    Yes ofcourse ! additional screens can be added for an extra fee. We can discuss your specific needs to adjust the package accordingly.

  • How do you ensure confidentiality of our product information?

    I'm happy to sign a Non-Disclosure Agreement (NDA) to ensure all information remains confidential throughout the project.

What's included

  • In-depth user research report

    A comprehensive document detailing findings from user interviews, surveys, and analytics. This report will include key insights, user pain points, and opportunities for improvement. It will serve as a foundation for informed design decisions and product strategy.

  • User personas and journey maps

    Creation of 3-5 detailed user personas representing your target audience, including demographics, goals, frustrations, and behaviors. Accompanying journey maps will visualize the user's experience with your product, highlighting touchpoints, emotions, and areas for enhancement.

  • Detailed user flows

    Clearly defined user flows for 5-7 key tasks within your product. These flows will map out the step-by-step process users take to complete specific actions, ensuring logical progression and identifying potential bottlenecks or areas for streamlining.

  • Interactive wireframes (up to 5 screens)

    Low-fidelity, clickable wireframes for up to 5 key screens of your product. These interactive prototypes will demonstrate the basic layout, functionality, and user interactions, allowing for early usability testing and feedback gathering before high-fidelity design.

  • 2 rounds of revisions

    Two comprehensive revision cycles for all deliverables. This iterative process ensures that the final output aligns perfectly with your vision and incorporates feedback from stakeholders. Each revision round includes a detailed review session and subsequent updates to the deliverables.

Skills and tools

UX Engineer

UX Designer

Figma

Figma

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