What's included

• Asset and Inventory Management

  IT Asset Reports: Documentation of hardware and software inventory. Lifecycle Management: Maintenance schedules, repair logs, and retirement plans for IT assets. License Management: Tracking of software licenses and renewals.

• Technical Assistance and Troubleshooting

  Help Desk Support: Resolution of user-reported issues (e.g., software, hardware, or network problems). Incident Reports: Documentation of issues, resolutions, and recurring problem trends. Remote Support: Assistance with system repairs, installations, or troubleshooting.

• Network Management

  Network Performance Reports: Insights into bandwidth usage, uptime, and optimization suggestions. Troubleshooting Logs: Documentation of resolved network issues. Configuration Documentation: Settings for routers, firewalls, VPNs, or other network devices.

• System Maintenance and Monitoring

  System Health Reports: Regular monitoring and reporting of system performance and uptime. Updates and Patches: Installation of software updates and security patches. Preventive Maintenance: Scheduled maintenance activities to avoid system failures.

• Reporting and Metrics

  Monthly/Quarterly Reports: Overview of IT support activities, resolved issues, and future recommendations. SLA Compliance Reports: Performance against agreed service-level agreements.

• User Training and Support

  User Guides: Manuals or instructions for common IT tasks and tools. Training Sessions: Sessions on software use, cybersecurity awareness, or new systems. Knowledge Base: Creation of FAQs or troubleshooting resources for common issues.