SaaS Product Audit

Pro

Laura Acosta

Starting at

$

80

/hr

About this service

Summary

This micro product audit helps healthcare SaaS companies and Product Managers to identify key usability and customer journey issues and provide actionable insights to improve the user and patient experience.

Process

1. Summary Report
Overview of Findings: A high-level summary of key issues and opportunities identified during the audit.
Current UX Health Score: A rating or qualitative assessment of the product's usability, accessibility, and overall experience.
2. Heuristic Evaluation
A checklist-based evaluation of critical UX areas (e.g., onboarding, navigation, task flows, trust signals, accessibility).
Annotated screenshots highlighting specific issues and areas for improvement.
3. Customer Journey Analysis
Journey Maps: Visual representations of the customer experience across touchpoints.
Pain Points: A detailed breakdown of challenges users face at each stage.
Opportunities: Suggestions for optimizing touchpoints to create a seamless journey.
4. Quick Wins Document
Actionable Recommendations: A prioritized list of high-impact changes that can be implemented quickly for maximum ROI.
Cost vs. Impact Analysis: A simple matrix to help teams decide what to address first.
5. Strategic Recommendations
Long-term improvements to align with user needs and business goals.
Suggestions for improving KPIs like conversion rates, retention, or task completion time.
6. Accessibility and Inclusivity Report
Assessment of compliance with accessibility standards (e.g., WCAG).
Specific suggestions for making the product inclusive for a diverse audience.
7. Visual Deliverables
Annotated Screenshots: Highlighting issues and improvement suggestions.
Wireframes or Mockups (Optional): Visual examples of suggested changes for key screens or workflows.
8. Presentation of Results
A slide deck summarizing findings and recommendations for stakeholders.
An optional live walkthrough session to discuss insights and next steps.

What's included

  • Micro Product Audit Document

    The deliverables for this UX design audit service include a comprehensive report that details findings, insights, and actionable recommendations. The report will highlight key issues across usability, accessibility, navigation, and customer journey touchpoints, along with prioritized quick wins and long-term improvements. Visual annotations and, if needed, wireframes will illustrate suggested changes to ensure clarity. The document provides a clear roadmap for addressing usability challenges and enhancing the overall user experience. Additionally, the service includes a Loom video recording where the expert walks through the report in detail, explaining findings, context, and recommendations. This ensures all stakeholders have a thorough understanding of the insights and can make informed decisions about implementation. The combination of the written report and recording ensures both clarity and accessibility for the product team.

Skills and tools

Product Manager

UX Designer

Web Developer

Amplitude

Figma

Google Analytics

Miro

Industries

SaaS
Health Care

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