Somebody sold you an agent. It demos beautifully. You still do not know whether it works on a Tuesday when a caller says something nobody scripted.

I know that feeling from the other side. I ran a services company to $649,206 with 25 remote workers, & the thing that actually cost me money was never the build. It was finding out from a customer that the build had broken.

So I stopped arguing about quality & started measuring it.

I write your edge cases as scenarios & run them against your live agent. Each one comes back pass or fail. Not a note, not an opinion, a result you can check.

What you get

A scenario suite written from your real call & chat logs

Adversarial cases, the ones people avoid writing because they fail

An LLM judge scoring tone, accuracy & whether it actually resolved

A pass or fail report per scenario, with the transcript attached

The harness itself, yours to keep & re-run on every deploy

On my own platform the unqualified-lead gate passes 4 of 4 & the abuse hard-stops pass 3 of 3. The AI CRO suite runs 12 of 12. Those are checked on every deploy, which is the only reason I trust them.

I will test an agent I did not build. Most of this work is exactly that.

If everything comes back green, you get a clean report & I say so. No upsell.