Retainer Plan

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About this service

Summary

This retainer gives you a dedicated design partner to support all your product and marketing design needs on an ongoing basis.
Unlike project-based work, this model provides predictable monthly investment, faster turnaround, and seamless collaboration.
Whether you’re launching new features or refining your brand’s presence, you get prioritised, high-quality design with flexibility to shift focus as your business evolves.
Retainer Model Process
Onboarding & Setup Kickoff meeting to understand your products, brand, and priorities. Set up communication channels and tools.
Request Submission & Prioritisation Submit unlimited design requests through Slack or our project portal. We prioritise and clarify each request.
Design & Review Cycles One task is worked on at a time for clear focus. Regular review sessions and refinements based on your feedback.
Delivery & Handoff Final design assets delivered with complete specs ready for development or publishing.
Planning Next Steps Monthly planning meetings to adjust priorities and ensure alignment with your evolving goals.

FAQs

  • How many design requests can I submit?

    Unlimited. We work on one at a time, so quality and clarity are never compromised.

  • Can I pause or adjust the retainer?

    Pause or cancel after completing the current monthly billing cycle. Early pause requests take effect after the month finishes.

  • What is the typical turnaround time?

    Most tasks are completed within a few business days; complex projects may vary.

  • Who will I communicate with?

    You have a dedicated senior designer and one point of contact for easier communication.

  • Is brand consistency maintained?

    Yes, design systems and style guides are maintained and evolved.

  • Are marketing materials included?

    Yes, design for marketing collateral is part of the retainer.

  • How do I track progress?

    Via Slack updates, Kanban boards, daily check-ins and weekly update meetings.

What's included

  • Monthly Design Assets

    Custom UI/UX designs delivered for websites, web apps, or mobile apps, including wireframes, high-fidelity mockups, and prototypes

  • Branding & Visual Identity

    Creation and maintenance of logos, colour palettes, typography, icon sets, and mini styleguides, ensuring brand consistency across all touchpoints.

  • Marketing Collateral

    Design of digital & print marketing materials, including social media graphics, banners, email campaigns, presentations, and ad creatives.

  • Design System Updates

    Continuous refinement and expansion of your design system and component libraries for faster, consistent product development.

  • Developer-Ready Files & Handoff

    Clear, annotated design assets and documentation prepared for smooth handoff to developers.

  • UX Improvements & Strategy

    Ongoing usability feedback integration with recommendations and iterative design enhancements.

  • Monthly Reporting & Planning

    Summary of completed work, hours used, upcoming priorities, and strategy alignment sessions.

Example projects


Skills and tools

Mobile Designer

Product Designer

Web Designer

Figma

Figma

Sketch

Sketch

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