Summary

FAQs

• How fast will I receive my designs?

  On average, most requests are completed in just two days or less. However, more complex requests can take longer

• How does onboarding work?

  Subscribe to a plan and we'll quickly add you to your very own Trello board. This process usually takes about an hour to complete from the time you subscribe. Once you accept the invite to Trello, you're ready to rock. Further instructions on how to use the Trello board to request designs can be found on the board itself.

• Is there a limit to how many requests I can make?

  Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will be delivered one by one.

• How does the pause feature work?

  We understand you may not have enough design work to fill up entire month. Perhaps you only have one or two design requests at the moment. That's where pausing your subscription comes in handy. Billing cycles are based on a 31 day period. Let's say you sign up and use the service for 21 days, and then decide to pause your subscription. This means that the billing cycle will be paused and you'll have 10 days of service remaining to be used anytime in the future.

• How do you handle larger requests?

  Larger requests are broken down on Asli’s end. This applies to full-scale website or ad creative campaign, long animated video, etc. You should expect to receive a reasonable amount of work every 24-48 hours until the entire request is done.

• What programs do you design in?

  Photoshop, Illustrator, Figma, After effects and Framer.

• How does Framer development work?

  Framer development is included with all subscriptions and is simply treated as a design request. As long as your website can be supported by the Framer platform, Asli will take care of the development to ensure maximum fidelity when it comes to the final product. Once the website is fully developed, the site will be transferred to your account, where you will own it from that point forward. Therefore, an Asli Design subscription is not necessary to maintain your website.

• How will I request designs?

  Asli offers a ton of flexibility in how you request designs using Trello. Some common ways clients request designs is directly via Trello, sharing Google docs or even recording a brief Loom video (for those who prefer not to write their briefs out). Basically, if it can be linked to or shared in Trello, it's fair game.

• What if I don’t like the design?

  No worries! We'll continue to revise the design until you're 100% satisfied

• Are there any requests you don’t support?

  Absolutely. Asli design does not cover the following design work: 3D modeling, animated graphics, document design (medical forms, etc.) and complex packaging.

• What if I only have a single request?

  That's fine. You can pause your subscription when finished and return when you have additional design needs. There's no need to let the remainder of your subscription go to waste.

• Are there any refunds?

  Due to the high quality nature of the work, there will be no refunds issued past the first week of service. However, no refunds will be issued for completed work.

• Can I use Asli Design for just a month?

  For sure. Whether you need Asli design for a month or a year, the choice is yours. Just feel free to come back when you have additional design needs.