Attending to customer daily needs, incoming calls, complain s and request of the customer and making sure is being solved As a Customer Service Representative/Delivery Driver in our Yellowknife facility, you will provide sales support to customers via telephone, email, walk-ins to our Profit Centre and at customers sites.. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Additional duties will include: Answer telephone calls, emails and in person questions from customers and identify their needs Research product for customers and provide recommendations on our assortment of product Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts Grow and retain established customer base and develop new business for the Profit Centre Follow up on backorders with vendors and provide customers accurate delivery dates Send and follow-up with request for quotes to vendors Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures Resolve issues related to customer orders in accordance with our policies and procedures (SPIs) Deliver orders to Customer sites and the Airport. Perform other tasks as requested by the Profit Centre Manager