What's included

• Virtual Discovery Workshop

  I will host a virtual discovery workshop where I will collaborate with your team and key stakeholders to understand and define our objectives and desired outcomes. This will also be an opportunity to uncover internal insights that will be key to helping us map the user journey.

• Current User Journey Map

  I will deliver a map that illustrates the different steps and touchpoints a user currently goes through when using your product or service. This will be a guide for identifying friction points, areas of improvement and opportunities for innovation.

• Strategic Recommendations Deck

  I will deliver a deck that identifies areas of opportunity and suggestions for improvements and next steps to bring your product/service experience to the next level.