Customer Success Strategy

Nicole Hurst

Starting at

$

25

/hr

About this service

Summary

I specialize in helping organizations craft effective Customer Success Strategies that enhance communication processes, strengthen customer relationships, and drive satisfaction. Whether it’s developing a streamlined communication workflow, creating a customer journey map, or analyzing feedback to uncover improvement opportunities, I deliver tailored solutions that empower teams to excel. With a focus on clarity, connection, and measurable results, I help elevate your customer experience to new heights.

What's included

  • Customer Communication Workflow

    Description: A detailed communication process that ensures consistent, clear, and effective messaging across all touchpoints, from onboarding to follow-ups. Includes templates for key communications (e.g., emails, surveys, and announcements). Format: Delivered with editable templates in Word or Google Docs. Revisions: Includes one round of feedback and revisions. Turnaround: Delivered within 10 business days.

  • Success Plan Development

    Description: A strategic plan tailored to your organization’s goals, outlining initiatives to improve customer retention, loyalty, and satisfaction. Includes KPIs and measurable benchmarks for success. Format: Delivered as a PDF report or slide deck. Revisions: Includes two rounds of revisions for fine-tuning. Turnaround: Delivered within 10-15 business days.

Skills and tools

Communications Specialist

Marketing Strategist

Customer Success Manager

Asana

Microsoft Outlook

More services

Proofed to Perfection

STARTING AT

$25/hour

hourly rate