Multilingual Customer Success & Retention ProgramKezia Oliveira
I design and implement a custom multilingual customer success system that increases retention, boosts loyalty, and grows revenue for global businesses. By combining onboarding workflows, proactive engagement strategies, and analytics tracking in English, Portuguese, and Spanish, I help you deliver consistent, empathetic support across cultures and time zones. My approach ensures clients feel valued from day one — leading to higher renewals, referrals, and upsells.
What's included
Fully Mapped Onboarding & Retention Workflows
Custom-designed workflows covering onboarding, engagement, and retention stages, tailored to your business goals and client base.
Multilingual Client-Facing Materials (EN/PT/ES)
All email sequences, guides, and communication scripts professionally created in English, Portuguese, and Spanish for maximum global reach.
Team Training Session
Live or recorded training to ensure your team can confidently deliver consistent, high-quality customer experiences using the new system.
Optional CRM Setup & Automation
Configuration of your chosen CRM (HubSpot, Zoho, or Kustomer) with automations for onboarding, follow-ups, and engagement tracking.
Starting at$2,250
Duration4 weeks
Tags
Copyscape
Google Docs
Grammarly
Microsoft Word
Article Writer
Copy Strategist
Project Manager
Service provided by
Kezia Oliveira Tirana, Albania
Multilingual Customer Success & Retention ProgramKezia Oliveira
Starting at$2,250
Duration4 weeks
Tags
Copyscape
Google Docs
Grammarly
Microsoft Word
Article Writer
Copy Strategist
Project Manager
I design and implement a custom multilingual customer success system that increases retention, boosts loyalty, and grows revenue for global businesses. By combining onboarding workflows, proactive engagement strategies, and analytics tracking in English, Portuguese, and Spanish, I help you deliver consistent, empathetic support across cultures and time zones. My approach ensures clients feel valued from day one — leading to higher renewals, referrals, and upsells.
What's included
Fully Mapped Onboarding & Retention Workflows
Custom-designed workflows covering onboarding, engagement, and retention stages, tailored to your business goals and client base.
Multilingual Client-Facing Materials (EN/PT/ES)
All email sequences, guides, and communication scripts professionally created in English, Portuguese, and Spanish for maximum global reach.
Team Training Session
Live or recorded training to ensure your team can confidently deliver consistent, high-quality customer experiences using the new system.
Optional CRM Setup & Automation
Configuration of your chosen CRM (HubSpot, Zoho, or Kustomer) with automations for onboarding, follow-ups, and engagement tracking.
$2,250