Multilingual Customer Success & Retention Program

Kezia Oliveira

Starting at

$

2,250

About this service

Summary

I design and implement a custom multilingual customer success system that increases retention, boosts loyalty, and grows revenue for global businesses. By combining onboarding workflows, proactive engagement strategies, and analytics tracking in English, Portuguese, and Spanish, I help you deliver consistent, empathetic support across cultures and time zones. My approach ensures clients feel valued from day one — leading to higher renewals, referrals, and upsells.

What's included

  • Fully Mapped Onboarding & Retention Workflows

    Custom-designed workflows covering onboarding, engagement, and retention stages, tailored to your business goals and client base.

  • Multilingual Client-Facing Materials (EN/PT/ES)

    All email sequences, guides, and communication scripts professionally created in English, Portuguese, and Spanish for maximum global reach.

  • Team Training Session

    Live or recorded training to ensure your team can confidently deliver consistent, high-quality customer experiences using the new system.

  • Optional CRM Setup & Automation

    Configuration of your chosen CRM (HubSpot, Zoho, or Kustomer) with automations for onboarding, follow-ups, and engagement tracking.

Duration

4 weeks

Skills and tools

Article Writer

Project Manager

Copy Strategist

Copyscape

Copyscape

Google Docs

Google Docs

Grammarly

Grammarly

Microsoft Word

Microsoft Word

Industries

Advertising
Business Management
Professional Services