Short Description: I guide your team through a structured process-mapping methodology to identify, diagram, and characterize your organization's key processes — the foundation for standardization and sustainable improvement. Ideal for organizations just starting to document and structure their processes, procedures, and policies.

Timeline: 3 virtual sessions, 2 hours each, one session per week.

Core process-management concepts and process types

Process mapping levels and diagramming standards

Graphic representation and characterization techniques

Process indicator definition

Communication and implementation guidance for rollout

Hands-on practice applying the methodology to your own processes