What's included

• An initial sit-down to harmonize expectations, timeframe and an initial report to keep referring to.

  To ensure from the word go, both parties understand what is needed of them and the timelines expected to be met.

• The work will be delivered on time and a open line of communication will be kept to continuously meet the progress report.

  This is to ensure any updates and progress are monitored and clearly communicated to help both parties.

• Any other quantifiable aspects that will help deliver quality.

  This will be dependent on the work being done. For example, if the work needs a maintenance report, seeing as this is an after-sale service, this is specific to the kind of project.