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About this service

Summary

My comprehensive IT Support services are designed to provide your organization with a robust and reliable technology infrastructure that empowers your operations and enhances productivity. As your trusted IT partner, I offer a wide range of services aimed at ensuring the smooth functioning of your IT systems and safeguarding your valuable data.

What's included

  • Initial Assessment Report

    A comprehensive report detailing the current IT infrastructure, systems, and network setup. This report will identify strengths, weaknesses, potential areas of improvement, and any immediate concerns.

  • Service Level Agreement (SLA)

    An SLA document outlining the agreed-upon response times, resolution times, and support hours. This ensures transparency and sets clear expectations for both parties.

  • Remote Support and Helpdesk Services

    Clients will receive timely responses and solutions to IT-related inquiries, troubleshooting, and technical issues.

  • On-Site Support (if applicable)

    In case of critical issues that cannot be resolved remotely, on-site technical support will be provided to address hardware-related problems, installations, or complex network issues.

  • User Training and Guidance

    Conduct training sessions for employees to ensure they understand basic IT procedures, cybersecurity practices, and how to use the provided tools effectively.

  • Vendor Management (if applicable)

    Managing relationships with third-party vendors to coordinate support and services.


Skills and tools

IT Specialist
Technical Support Specialist
Data Engineer
SAP

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