What's included

• Initial Assessment Report

  A comprehensive report detailing the current IT infrastructure, systems, and network setup. This report will identify strengths, weaknesses, potential areas of improvement, and any immediate concerns.

• Service Level Agreement (SLA)

  An SLA document outlining the agreed-upon response times, resolution times, and support hours. This ensures transparency and sets clear expectations for both parties.

• Remote Support and Helpdesk Services

  Clients will receive timely responses and solutions to IT-related inquiries, troubleshooting, and technical issues.

• On-Site Support (if applicable)

  In case of critical issues that cannot be resolved remotely, on-site technical support will be provided to address hardware-related problems, installations, or complex network issues.

• User Training and Guidance

  Conduct training sessions for employees to ensure they understand basic IT procedures, cybersecurity practices, and how to use the provided tools effectively.

• Vendor Management (if applicable)

  Managing relationships with third-party vendors to coordinate support and services.