Supercharge Your Success: Engaging Customer Experience Solutions

Ema Istianasari

Starting at

$

150

/wk

About this service

Summary

I offer comprehensive customer success and project management solutions designed to enhance the customer journey and drive revenue growth. What sets me apart is my proven ability to streamline processes, reduce costs, and generate significant leads through strategic outreach, all while leveraging advanced CRM tools for optimal client experiences. My focus on data-driven insights ensures that every project delivers measurable results and lasting impact.

Process

Initial Consultation:
Meet with the client to understand their goals, challenges, and specific needs. This includes discussing the current customer journey and identifying areas for improvement.
Needs Assessment:
Conduct a thorough analysis of the client’s existing processes, customer feedback, and market conditions. This helps in tailoring the approach to meet the client’s unique requirements.
Strategy Development:
Develop a customized strategy that outlines the steps to enhance customer experience, optimize processes, and drive lead generation. This includes setting clear objectives and key performance indicators (KPIs).
Implementation Planning:
Create a detailed project plan that includes timelines, resource allocation, and task assignments. This plan will serve as a roadmap for the project execution.
Execution:
Implement the strategies outlined in the project plan, utilizing tools like Trello and Zoho for project management. This phase includes managing the full customer journey, from lead generation to closing deals.
Monitoring and Adjustments:
Continuously monitor progress against the established KPIs. Make necessary adjustments to strategies based on real-time data and feedback to ensure optimal outcomes.
Customer Feedback Collection:
Gather feedback from customers throughout the process to assess satisfaction and identify any additional areas for improvement.
Final Review and Reporting:
Conduct a comprehensive review of the project outcomes, including a detailed report on lead generation, process optimization, and customer satisfaction metrics.
Presentation of Deliverables:
Present the final deliverables to the client, including the customer journey map, lead generation report, process optimization plan, and any other relevant documentation.
Ongoing Support and Follow-Up:
Provide a tailored ongoing support plan to ensure continued success and engagement. Schedule follow-up meetings to assess progress and make further recommendations as needed.

What's included

  • Key Deliverables for Your Project: Success & Optimization Plan

    1. Customer Journey Map: A visual representation of the customer journey, highlighting key touchpoints, interactions, and pain points. This map will help identify areas for improvement and enhance the overall customer experience. 2. Lead Generation Report: A comprehensive report detailing the strategies used for lead generation, including metrics on outreach efforts, conversion rates, and the average revenue generated (e.g., IDR 50M monthly). This will provide insights into the effectiveness of the lead generation process. 3. Process Optimization Plan: A detailed plan outlining the strategies implemented to streamline business processes, including specific actions taken to reduce costs by 30% and cut production time by 75%. This plan will serve as a guide for ongoing efficiency improvements. 4. Project Management Dashboard: An interactive dashboard created using project management tools like Trello or Zoho, showcasing project timelines, task assignments, and progress tracking. This will enable clients to monitor project status in real-time. 5. Customer Feedback Analysis: A report summarizing customer feedback collected throughout the project, including insights and recommendations for future improvements. This analysis will help inform strategies for enhancing customer satisfaction. 6.Final Presentation: A comprehensive presentation summarizing the project outcomes, key findings, and recommendations for next steps. This will include visual aids and data to support the insights shared. 7. Ongoing Support Plan: A tailored plan for ongoing support and engagement, outlining how to maintain customer relationships and continue optimizing processes post-project completion.

Skills and tools

Customer Success Manager

Asana

Asana

Canva

Canva

Trello

Trello

Zoho CRM

Zoho CRM

Industries

Marketing

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