As a dedicated Customer Service Representative, my commitment is reflected in a set of personalized deliverables designed to ensure exceptional customer satisfaction. Striving for efficiency, my goal is a First Contact Resolution Rate of at least 90%, supported by a commitment to professionalism and empathy, as evidenced by positive feedback in customer surveys. Adhering to quality assurance standards, I maintain a minimum QA score of 95%, while continuous learning and adaptability drive me to stay abreast of product changes and industry trends. Collaborating seamlessly with cross-functional teams, I enhance customer experiences and address needs proactively. I pride myself on proactive communication efforts and reliable attendance. Committed to personal development, I actively participate in skill-building activities, ensuring continuous growth in my role.