Strategic Design
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About this service
Summary
My expertise lies in understanding complex service ecosystems, conducting user research, identifying pain points and drawing actionable insights in order to co-create strategies and products that align business goals with user needs. I believe in the power of empathy, research, and iterative design to shape meaningful experiences.
What's included
Personas
Carefully crafted personas taking in consideration of the main users and insights drawn from extensive UX research.
Customer Journey Maps
Customer journey maps to understand the current service cycle and proposal for a new and improved service cycle for elevated user experience.
Value Proposition
Value proposition of all stakeholders involved in the service cycle.
Skills and tools
