Answering Service & Speed to lead

Danielle Foster

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About this service

Summary

Answering Service

This answering service package includes minutes prepaid per month. All answering service packages come with a full team of receptionists ready to answer your phone calls here in Virginia Beach, VA. We also can work within your internal system or discuss using DFC’s system for an additional fee. Package include- Free voicemail, data reports, live transfers, and communication verbal & written by DFC team

Speed to lead

This speed to lead package includes prepaid minutes per month with our full team of receptionist ready to answer your phone calls in our Virginia Beach office and a certain number of hours per month with a designated SDR (sales development representative). Package also includes- Free voicemail, data reports, live transfers, and communication verbal & written by DFC team.

FAQs

What is speed to lead?
You have leads coming in from either email, chat, ads, website etc.. and we are following up and calling those leads in 3 minutes or less. Research shows that if you wait over 5 minutes to touch a fresh lead, someone else is likely to gain that business. So we make sure to get to it as fast as possible, for a higher conversion rate. From there we would then take care of the pre-qualifying and booking process as well.

What's included

Answering Service & Speed to lead Experts
Outsourcing your customer calls! We get it. Outsourcing your calls to a Virtual team can be intimidating. After all, who knows your business better than you? Here at DFC with our exceptional team you can be assured that your calls are always answered in a crisp, friendly, professional, and timely manner. We strive to treat your business as our business. With customer service being the top priority for us, saving you money is just an added bonus.

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager