What's included

• Issue resolution:

  Assistance with resolving any technical or operational issues related to the product or service, which may involve providing troubleshooting guidance, identifying and resolving bugs, or escalating issues to other teams as needed.

• Customer inquiries:

  Responding to customer inquiries in a timely and professional manner, which may involve providing product or service information, answering questions about account management or billing, or providing guidance on how to use the product or service.

• Service delivery status:

  Providing updates on the status of ongoing service delivery or order fulfillment, which may involve providing tracking information or estimated delivery times, or resolving issues related to lost or delayed shipments.

• Customer feedback:

  Collecting and documenting customer feedback related to the product or service, which may involve recording customer complaints or suggestions, and passing this information on to relevant teams for further review and action.

• Knowledgebase updates:

  Updating the product or service knowledgebase with new information and resources, which may involve creating new help articles or tutorials, updating existing content, or contributing to community forums or other user support resources.