What's included

• Team Recruitment and Management

  o 👨‍👩‍👦‍👦 Recruiting and managing a highly effective team o 🤝 Bridging the gap between technical and non-technical team members o 🏢 Liaising with different teams and departments, including Ads, SEO, CRO, Designers, Developers, Customer Service, and Logistics

• Website Stability and Technical Expertise

  o 🔐 Ensuring the website is always in an active and stable state o 🛠 Solving problems through a mix of Shopify apps and custom web development implementation o 🚀 Leveraging automation and effective project planning to streamline operations and maximize efficiency

• Business Planning and Optimization

  o 💰 Reducing unnecessary spending through careful analysis and cost-saving strategies o 🔍 Identifying and analyzing root cause problems that hinder the achievement of goals, implementing effective solutions for continuous improvement o 📈 Improving revenue by finding the right opportunities and understanding consumer needs

• Data Management and Analysis

  o 📊 Utilizing actual consumer data to answer everyday questions and make informed business decisions o 💡 Expertly managing large catalogs of SKUs (60k+), ensuring accurate and up-to-date information to drive sales and operational efficiency

• Seamless eCommerce Operations

  o 📦 Handling everyday eCommerce tasks, such as order, return, and refund management, ensuring a smooth customer experience o 🚚 Efficiently liaising with couriers and 3PLs to optimize shipping and logistics operations o 💯 Resolving customer inquiries promptly and professionally, maintaining high levels of customer satisfaction o 📨 Klaviyo e-mail Marketing to increase conversion rate