Improving Customer Success to drive value, retention and growth
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About this service
Summary
15+ years experience in CS
Audit of CS operations across the full customer journey
Strategic recommendations to highlight opportunities & priorities
Transformational implementation to deliver impact
Team/Individual Coaching to improve efficiencies
What's included
Efficiency improvements
Value-based re-organisation of CS teams & operations
Increase Upsells
Change management to transform CS teams and grow upsell numbers
Increase Retention
Transform CS teams and operations to deliver value and grow retention numbers
Skills and tools
Industries
Computer Software
Advertising