Salesforce/ Manual Quality assurance/Business Analyst

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About this service

Summary

I provide end-to-end Salesforce QA services for Sales & Service Cloud, covering requirement analysis, gap identification, test design, execution, and automation. With 6+ years of experience, I ensure high-quality, bug-free releases while proactively identifying potential issues before they impact your business. My unique strength lies in combining deep Salesforce domain knowledge with meticulous testing, delivering not just defect detection but actionable insights for smoother, more reliable deployments.

What's included

  • Test Documentation

    Test Plan – Overview of testing strategy, scope, and approach. Test Cases / Test Scenarios – Detailed step-by-step tests covering all functional requirements. Test Data Set – Sample data used for testing, including accounts, leads, opportunities, cases, etc.

  • Test Execution & Results

    Test Execution Report – Summary of executed test cases with pass/fail status. Defect / Bug Log – List of defects with severity, priority, steps to reproduce, screenshots, and status. Regression Test Results – Verification that new changes haven’t broken existing functionality. QA Sign-Off Document – Formal confirmation that testing is complete and system meets quality standards. Release Readiness Report – Verification that Salesforce deployment is ready for production. Known Issues Log – Any minor issues that are deferred, along with workarounds.

  • Requirement Analysis Deliverables

    Requirements Review Report – Detailed review of functional and non-functional requirements. Requirement Traceability Matrix (RTM) – Mapping of requirements to test cases to ensure complete coverage. Requirement Gap Analysis – Identification of missing, ambiguous, or conflicting requirements.

  • Knowledge Transfer & Handover

    Handover Document – Includes environment details, credentials, test data, and instructions for future QA cycles. Training / Demo Sessions – Optional walkthroughs for client’s internal team.


Skills and tools

Business Analyst

QA Engineer

QA Tester

CRM

Jira

Jira

TestRail

TestRail

Industries

Healthcare
Banking & Loans