What's included

• Core Deliverables

  Chatbot Design and Architecture: Conversation flow mapping (how the bot guides the user through interactions) Intent and entity definition (understanding user input) Platform integration (website, messaging apps, etc.) Knowledge base/content creation (if the bot provides information) Chatbot Development: Natural Language Processing (NLP) engine implementation Dialogue management and response generation Frontend UI for the chat interface Connection to backend systems or necessary APIs (if applicable) Training and Testing: Training data development (examples of user queries) Model training and fine-tuning Performance evaluation metrics (accuracy, handling of unexpected queries, etc.) Deployment and Maintenance: Hosting the chatbot solution Monitoring and analytics (usage, common errors) Iterative model updates and improvements Optional / Advanced Deliverables Personality and Branding: Tone of voice and conversational style Alignment with the company's brand Multi-Channel Support: Integration with different platforms (Facebook Messenger, WhatsApp, website, etc.) Contextual Awareness: Retaining information from previous interactions for personalized responses Integration with customer data/CRM systems Proactive Engagement: Ability to initiate conversations based on user behavior or triggers Analytics and Insights: Detailed reporting on user interactions, trends, and areas for improvement.