20 admin and scheduling prompts with HIPAA-minded privacy guardrails and a strict no-medical-advice rule.

A prompt pack for builders creating front-desk AI assistants for dental offices and outpatient medical practices. These agents handle admin work only: every patient-facing prompt deflects medical questions and sends emergencies to emergency services first. Each prompt has a role, hard rules, tool-use guidance, escalation rules, a JSON output schema, and prompt-injection defenses.

The 20 agents: scheduling agent (AI-disclosed), non-PHI FAQ, minimum-necessary reminders, intake form checker, insurance verification prep, patient message router, recall drafter, billing questions for verified patients, records request intake, privacy-safe review responder, schedule gap filler, new patient inquiry agent, approved pre-visit instructions sender, waitlist fill texter, office-experience survey drafter, referral tracker, payment plan reminder drafter, online booking helper, staff coverage assistant, and voicemail triage.

What's included:

PDF guide plus the editable Markdown source

Privacy checklist: BAAs with every vendor touching PHI, retention settings, minimum necessary, identity verification in code, reminder wording, logging, incident path

Emergency and no-medical-advice test list

A step-by-step method for adapting each prompt

Who it's for: AI/automation builders serving healthcare clients who work with the practice's privacy officer.

Requirements: an LLM provider and other vendors willing to sign a BAA if PHI is involved; JSON mode recommended.

What it's not: compliance certification, legal advice, or medical advice. It does not by itself make a system HIPAA compliant.