Stop answering "Where's my order?" all day.

This ready-to-import n8n template gives your online store an AI support assistant that works 24/7. It tracks orders, handles return requests, answers store questions and hands customers off to your team, and it never makes things up.

WHAT IT HANDLES • Order tracking: looks up the status, courier and tracking number in your Google Sheet • Returns and refunds: checks each request against your rules (item delivered, within your return window, not a final-sale item) and tells the customer exactly why • Store questions: answers shipping, payment and policy questions using only the facts you write, and says "I'm not sure" instead of guessing • Human handoff: passes the customer to your team and logs the request • Follow-ups: remembers the conversation, so a customer can just reply with their order number

WHY IT'S SAFER THAN A TYPICAL AI CHATBOT • The AI only works out what the customer wants. Your data and your rules decide the answer. • Customers can't talk it into approving a refund. • Order details come straight from your sheet, never from the AI. • If the AI returns something unusable, the customer still gets a helpful reply instead of silence. • Customer emails are partly hidden in chat replies.

WHAT YOU GET • The complete n8n workflow, ready to import • A sample order sheet and a request log for your team • A store fact-sheet template for your own shipping, payment and return details • Refund rules you can adjust to match your store's policy • A step-by-step setup guide, sent to you after purchase

REQUIREMENTS • An n8n account (Cloud or self-hosted) • A Google account • An AI API key (the setup guide shows you where to get one)

GOOD TO KNOW • Order data comes from a Google Sheet. A direct Shopify or WooCommerce connection is not included. • Customers chat on a chat page hosted by n8n. Facebook Messenger is not included. • How many messages it can handle depends on your AI provider's plan. • Tested with English messages.

DON'T WANT TO SET IT UP YOURSELF? Choose the Done-for-you setup option. I set everything up for your store and add a chat bubble to your website. No website? I'll send you a chat link to share instead. • Ready within 5 days of getting your details and access • 1 free round of edits after delivery • Covers 1 store and 1 website. Extras like Shopify order sync or Facebook Messenger are quoted separately.

REFUND POLICY All sales are final. No refunds.

Before buying, please check that you have everything this template needs: • An n8n account (Cloud or self-hosted) • A Google account • An AI API key

Need help? If something doesn't work as described, contact me within 14 days of purchase (email patrickbernante44@gmail.com or WhatsApp https://wa.me/639274550643) and I'll help you get it working.