20 system prompts for contractor intake, triage, dispatch, and follow-up, with safety escalation built in.

A prompt pack for builders creating AI assistants for HVAC, plumbing, roofing, and similar home service businesses. Each prompt has a role, hard rules, tool-use guidance, escalation rules, a JSON output schema, and prompt-injection defenses.

The 20 agents: call/chat intake and booking (AI-disclosed), emergency vs. routine triage, estimate request qualifier, tech notes to customer summary, maintenance plan reminder drafter, dispatch assistant (certification-aware), review responder, missed-call text-back, warranty and equipment lookup, quote follow-up drafter, and permit paperwork checklist, seasonal tune-up campaign drafter, financing and rebate responder, invoice explainer, technician ETA and delay notifier, service agreement explainer, job photo organizer, supplier email drafter, applicant screening assistant, and callback/warranty revisit triage.

What's included:

PDF guide plus the editable Markdown source

Hazard script in every customer-facing prompt: gas, CO, electrical, and flooding go to emergency instructions first

Contractor guardrails checklist: no remote diagnosis or repair quotes, on-call testing, service-area checks in code, SMS consent, rebate/financing claims

A step-by-step method for adapting each prompt

Who it's for: AI/automation freelancers and agencies serving trades businesses, and owners building their own assistants.

Requirements: any LLM that follows system prompts; JSON mode recommended.

What it's not: code, a plug-and-play agent, or safety-code or legal advice. Have the business owner approve the safety wording.