The 20 agents: membership sales inquiry (AI-disclosed), trial and tour booking, class booking and waitlist, cancellation and freeze, billing and failed payments, member FAQ, personal training qualifier, onboarding sequence, win-back drafter, schedule change notifier, incident report intake, instructor coverage, social and challenge posts, review replies, guest passes and referrals, attendance check-ins, corporate wellness qualifier, check-in issue resolver, class description writer, and feedback summarizer.