20 system prompts for store support, returns, product copy, and ops, with order-verification guardrails.

A prompt pack for builders creating AI agents for Shopify and other online stores. Each prompt has a role, hard rules, tool-use guidance, escalation rules, a JSON output schema, and prompt-injection defenses. Tool names are generic, so you can map them to the Shopify Admin API, your helpdesk, or other platforms.

The 20 agents: order status (WISMO), returns and exchanges, product Q&A, ticket triage, product description writer, review reply and moderation, lifecycle email drafter, fraud risk reviewer, address change and order edit, subscription management, inventory reorder summarizer, chargeback evidence organizer, shipping estimate agent, wholesale inquiry qualifier, back-in-stock notifier, product comparison and sizing assistant, promo code support, affiliate outreach drafter, product safety router, and weekly performance summarizer.

What's included:

PDF guide plus the editable Markdown source

Store guardrails checklist: order verification in code, policy-gated refunds, no exceptions by the agent, product-claim limits, approved discount codes only, real-inventory scarcity, simple subscription cancellation, no card data in context

A step-by-step method for adapting each prompt

Who it's for: AI/automation freelancers, Shopify developers, and store owners building support or ops agents.

Requirements: any LLM that follows system prompts; JSON mode recommended.

What it's not: a Shopify app, code, or legal advice. Fill in placeholders, connect your tools, and test on your own orders.