English Language Mastery Program
Raz Emiel Failagao
Project Manager
Tutor
Operations Manager
Cambly, Inc.
Home-based English Tutor and Administrative
Agent for the Company
144
2nd St., 5th Fl, San Francisco, CA
May
22, 2017 - Present
• Initially joined
Cambly, Inc. as a tutor, providing guidance to students hailing from more than
95 countries.
• Elevated to the role
of Administrative Agent, assuming responsibilities encompassing hiring,
termination, and a myriad of other administrative duties.
• Oversaw the quality
assurance of classes delivered by a vast network of over 10,000 tutors.
• Conducted
comprehensive reviews of tutor sessions, offering constructive feedback to
enhance teaching effectiveness.
• Implemented
disciplinary measures when necessary to uphold platform standards.
• Advanced to the
position of Administrative Agent specializing in Fraud, tasked with
safeguarding the integrity of the platform.
• Vigilantly monitored
tutor activities to prevent misuse of features or violations of company
policies.
• Fostered transparent
communication with management, facilitating efficient coordination of tasks and
projects.
