Customer Service Representative

General queries on the utility company including, but not limited to, rate changes, bill explanations, service setup requirements, a/c information such as bill balances or a/c numbers, etc…

Assistance setting up an online a/c at MyJPSCo.com and registering a card for online payment.

Assistance setting up investigations for bill amounts in dispute.

Reconnections after disconnections for non-payment.

Logging emergency reports for outages and other emergencies such as fires, broken pole/wires, low voltage, etc…