Customer Satisfaction Excellence

As a Customer Service Representative, I embarked on my first call center job with enthusiasm and dedication, primarily performing cold calls to promote our security products through compelling promotional offers. I also played a pivotal role in delivering exceptional service to guests through phone call communication, assisting them with inquiries related to ticketing, with a strong emphasis on online booking, billing, and technical concerns. Additionally, I engaged in various responsibilities to assist our customers and ensure their satisfaction, including providing exceptional customer service and technical issue resolution through phone calls or chat.