Support Engineer
Jorge Estuardo Muñoz
Technical Support Specialist
Customer Success Manager
Customer Support Representative
Linux
WooCommerce
WordPress
Kinsta
· Assist customers with DNS , SFTP and SSH relatedissues via live chat.
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§ Analyzewebsite performance with APM (New Relic)
§ Findplugin and Database Issues..
§ Updateand change server Configuration.
§ Assistusers with Nginx rules (caching, Geo IP, IP blocking)
§ Buildingand Maintaining testing environments for bug replication.
§ Troubleshootand fix WordPress related errors.
§ Conductcustomer calls to fix issues and explain features.