Customer Support Engineer
Jorge Estuardo Muñoz
Technical Support Specialist
Customer Success Manager
Customer Support Representative
Java
Jira
Salesforce
Jive Software
Customer Issue Replication and Troubleshooting through HAR file and log analysis
Performance monitoring and troubleshooting with network tools and monitoring tools like New Relic
Front end troubleshooting with web developer tools.
Database troubleshooting with different database engines (PostgreSQL, MySQL, Oracle) Documentation of bugs and resolution through Knowledge Base article creation.
Contact customers regarding issues and new feature development