Rockstar Sales Support

• Meet internal and external customer needs on a daily basis by responding to pricing, claims and operational questions of Lexmark’s hardware and supplies, solution offerings and promotions for the Channel to help facilitate a productive customer relationship.

• Manage SalesForce (salesforce.com) and Deal Desk processes through account creation, skeleton opportunities and solution bid requests. Creates, submits and monitor approvals of bids/quotes, seed requests, opening orders, promotions and marketing development funds.

• Gathers and utilizes efficient techniques to complete tasks by monitoring and keeping track of cases or requests raised and escalating delays to the appropriate channel to ensure timeliness of one’s actions and closure of issues.

• Responsible in generating consumption reports in SAP and ensuring that these reports are distributed to Country Sales Managers and sales representatives.